Learnings of the Day

When we listen to someone we are limited by our brain capability. We are only able to detect between 5 to 10% of information and the rest is automatically filled by our past experiences and view of the world. This is scary! This means most of the time we really don't get the whole idea of what the other person is communicating but the worst is that we believe we do . I have even met people who literally told me: I usually understand faster than others. And other colleagues, specially those that are seen as experts in their field that even interrupt you because they already "understood" what you were saying. What to do about it? Stop assuming you understand. It is not your fault, your brain is not helping you, instead your brain is tricking you to believe you do Before you reply, repeat to the person what you think you heard and ask for validation: is this what you are saying? When to apply it? In theory always but then you will be slowing down the conversation, and it wi...

Learning of the day: In times of hardship, it can be all too easy to fall into a trap of focusing solely on control and procedure. Meetings are held in an effort to gain a grasp on the situation, and tools and processes are put front and center as the key to success. However, in doing so, we risk losing sight of what truly matters: our people. It is during these trying moments that we must shift our focus to our human capital and prioritize their needs, appreciation, transparency, and well-being. This is not the time for micromanagement or authoritarianism, but rather a time to extend trust and confidence in our employees, who are often our most valuable asset. By doing so, we can foster a sense of unity and cooperation, demonstrating the company's values, vision, and ultimately creating loyalty among our workforce. It is essential to remember that while processes and tools may provide structure and efficiency, it is people who bring the creativity, drive, and problem-solving skill...